Refund Policy
Once an order is confirmed, Maniacmilkstore will not accept return or refund requests. However, in any of the below situations, we are more than happy to work with our patrons to find an amicable solution that is fair to all parties.
In Case of Damaged Product
Maniacmilkstore needs to be notified of damaged product within 5 days from the delivery date via email to maniacmilkstore@gmail.com.
In the email, order number, image of invoice, 1 outer box image, and 2 clear images of the damaged product must be sent.
In case of multiple item shipments, only the affected product can be returned and replaced.
We will be happy to re-send and replace the product(s) promptly, and we will work with you on providing an amicable solution.
Email will be responded to within 24-48 hours, and full assistance will be provided thereafter.
In Case of Missing Product
Maniacmilkstore needs to be notified of missing product within 5 days from the delivery date via email to maniacmilkstore@gmail.com.
In the email, order number, image of the invoice, 1 outer box image, and 2 clear images of the opened box with all items received must be sent.
We will be unable to accept a refund request. However, we will be happy to promptly re-send the missing product.
Email will be responded to within 24-48 hours, and full assistance will be provided thereafter.
In Case of Spoiled Product
Maniacmilkstore needs to be notified of spoilage of product within 10 days from the delivery date via email to maniacmilkstore@gmail.com.
In the email, order number, date of packaging/manufacture, and clear images or a video of the product must be shared.
We will be unable to accept returns due to variance in taste, texture, color, or aroma. This is because our products are completely natural and made mostly by hand, so no two batches will be identical. No compromise is made in the natural production process, use of the best natural ingredients, and we ensure maximum nutritional value is retained.
We will work with you on providing an amicable solution. The product will be replaced after due investigation and diligence, and we assure a fair outcome at all times.
Email will be responded to within 24-48 hours, and full assistance will be provided thereafter.